Microsoft Dynamics CRM Telephony Integration
There are many methods that can be used to facilitate communication between a company and its clients. The CRM software – Customer Relationship Management is the latest communication tool being used by companies.It is a software that is equipped with many advanced features that an organization requires for smooth communication with clients, partners and colleagues.
CRM software plays a major role in the growth of a business since it helps save time and money by reducing workforce. CRM software makes it easy for a business to manage sales and marketing flow, as well as enhance customer service effectively. The advancement of the technology has made it easier to perform integration of telephone systems with major CRM softwares available in the market. With the CRM integration managing the calls become easy.
Microsoft Dynamics CRM Telephony integration with VDS Technology Kenya.
Vector Digital Systems is devoted in presenting professional CRM telephony integration services with familiar CRM applications. Integrating the phone with the Microsoft Dynamics makes your daily phone tasks easy and ensures that every activity is properly tracked in the CRM. The smart software is equipped with features such as the phone call list auto dialing, progressive dialer, Click to dial, inbound call control and screen pop.
The calling process between the caller and the organization can be tracked. If the caller is not in your CRM database, the CRM allows you to create a new contact under that call. With the computer telephony integration, an organization can enhance the productivity through better sales and customer coordination. We offer services in CRM telephone integration to many businesses including Hospitals, Hotels, Real estate, restaurants, and government offices and many other more in Eldoret, Kenya.
What else do we provide?
Besides providing CRM Phone System integration we deliver you with custom – made CRM solutions tailored for your detailed and specific requirements. Our Team of CRM Developers are ready to tackle new challenges. At Vector Digital systems we can simplify your business process and develop a custom Customer Relationship Management Software that take your business to new levels.
The major advantage is that it allows your sales person to go through the customer information while on the calls. Other advantages of using CRM softwares include :
- With the help of Microsoft CRM Telephony Integration, you can decrease call handling times with the help of automatic CTI screen pop ups, identify callers and route them to the right agent within minutes.
- Show customer details on the call if he is already in CRM database otherwise agent will have an option to enter the customer information on the call itself.
- Automatically record customer and agent call details in your CRM on which the integration is done.
- Improved customer relationships and productivity
- Increased telephone call efficiency and throughput
- Reduced development costs
- Easy organization across multiple sites
Our CRM Telephony Integration solutions are scalable and can meet the ever changing requirements and needs of modern business conditions. We have telephone products to support all the communication methods like IP, TDM, Video, Wired or Wireless and SIP Protocol as well as integrate with your business software. Choose from a wide assortment of office telephone system in Nairobi, Kenya one that best serves your business. Our Telephone system installation service deliver maximum deployment flexibility across all business niches while considering their customized requirements. Vector Kenya offers high – tech installation services for Advanced Telephone Systems and VoIP Phones in Eldoret, Kenya.
Contact us today for your Office Phone System Installation or buying your Telephone Products in Eldoret, Kenya.