Call Center Solutions & Phone Systems Kenya
Your Organisation call center may handle sales or customer service; we can develop custom call center solutions to make it better. We’ve experience implementing call center software to make your agents more effective in allowing them to process more calls quicker. Our call center phone systems are designed to make the most of your team to get the results you’re after.
By implementing systems that will help you monitor call volume, we can help managers evaluate who’s underperforming and require to improve further. Vector Kenya continues to provide call center solutions for over six years to a variety of businesses in the mortgage industry, Debt Collection, Hospitality, and beyond. We have extensive experience that we could put to work for you. We develop all-in-one solutions for organizations utilizing the most efficient modern technology and training best practices. We can train your sales floor to build more profitable relationships with clients so that you can take advantage of outbound dialing or inbound calling.
Our Call Center Solutions is used for the purpose of receiving and transmitting a sizable amount of requests by telephone. Mostly a call center is run by a company to administer incoming product support or information inquiries from consumers. Outgoing calls are in the nature of telemarketing; the client follows up calls, debt collection, etc. In addition to a call center, collective handling of letters, faxes, and e-mails at one location is known as a contact center. Vector Kenya can provide small to large scale call center solution to your organization. Starting from two agents in a single shift to hundreds of agents in multiple shifts. With powerful functionality and usability, feature-rich capabilities focused on a streamlined platform, our call center systems complemented by our dedicated tech support team and expertise, are set to maximize productivity and drive the strategic development of your company.