IT Remote Support

Managing Data effectively is an important factor as far as an organization is considered. It needs broad and profound IT expertise. With the new technologies budding and hardware’s becomes more refined, the data maintenance becomes more pressured for many organizations – making it difficult for to achieve the target levels. Sourcing out some of the IT services is an effective solution to help the organization focus on achieving the targets. Remote Support could be the best option for an organization to manage the IT services.

The companies who have outsourced their IT services receives good customer satisfaction when it comes to the service levels. As systems become more and more complex, maintaining the service level is becoming more tedious with the date management. It makes a serious impact on the security concerns across the industries. Many IT solution providers come with the remote IT support services thus helping organizations to focus on productivity.

Remote IT support with VDS Technology Kenya

The remote Support provided by VDS Technology Kenya provides the solution to fix and find a solution for the systems sitting anywhere remotely while keeping your sensitive data behind your firewall. It also offers the remote support to computer network set up, software and hardware updates, taking antivirus updates and much more. We also have the access to troubleshooting options using advanced software tools and with never-ending services, we provide the clients with the unsurpassed level of IT Remote support in Kenya.

With our remote support services, all the monitoring and support is managed remotely, it does mean an onsite management is not needed to accommodate an extra overhead and complexity to you. Our remote connection is totally safe and secure, so your data is safe with you always.

The services includes:

  • Operating system (windows, MAC) updates
  • Security patches, Hot fixes and service pack updates on Windows OS
  • Installation and removal of software
  • Anti-virus updates
  • Virus removal and prevention
  • Up to date scanning and scheduling of hard drives
  • Troubleshooting for the connectivity issues
  • New application updates and patches

The range of industries that we provide support includes

  • Retail industry
  • IT industry (Software/Hardware)
  • Healthcare
  • Hospitality
  • Small and medium businesses
  • Lifestyle industry
  • Food industry

Our Strength

Keeping in line with the industry ethics, our team of experts will be there to address your concerns always. Our team is well experienced and reliable where they can rectify your problems fast and accurate without hampering the productivity.  We troubleshoot and find the remedy for any issues related with the data backup, data recovery and archiving.

Boost the user experience

The services we provide are highly flexible, allowing us to resolve and find solutions in a responsive way, satisfying all types of users. Some of the key features that the users find very satisfied comprises:

  • Our agents are able to fix problems in multi-computing platforms such as Windows, Linux, MAC, IOS and Android.
  • Security is no more a concern for you, your data is secured with you always. While with the remote support we keep an eye with the agents of their actions, so you have an audit for the actions they have performed.

As a leader in the IT infrastructure solutions and the telephony systems in Kenya, we are able to meet the client deadlines and requirements in detail.  Our proven strategies make sure that each and every concern is addressed. Once again we assure your data security is safe in the hands of VDS Technology Kenya. We offer services in other realms of IT sectors as well including the Desktop Support in Kenya.

Contact us now for a hassle free experience, if it seems that your organization needs a remote IT support in Kenya. We are happy to assist in designing and implementing a well support plan for your organization.

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