Contact Center Solutions Kenya
Vector Kenya offers contact center solutions that are easy to deploy, integrate, and scale. Our Contact Center solution and call center connect your business to your customers like never before. Your agents get the data and features needed to deliver professional, effective service, while your customers enjoy better communication and faster response times. A contact center is also known as a customer interaction center, is a central part of a business from where all customer contacts are managed. The contact center typically includes one or two call centers but might include other kinds of customer contact at the same time, including e-mail newsletters, Website inquiries and chats, and also the assortment of information from customers during in-store purchasing. A contact center is usually a part of an enterprise’s overall customer relationship management. A contact center would typically be provided with special software that will allow contact details to become routed to appropriate people, contacts being tracked, information to be gathered. The contact center for a business is regarded as an essential element in multichannel marketing.Our solutions provide platform for Inbound/ Outbound/ Blended Contact Center.
Our contact center solutions redefine how a traditional contact center works together with the effective use of VoIP technology and traditional service provider lines. Users get the many features of advance contact centers and even more for a much lower price point of view. With completely web-based management, you can operate your contact center from anywhere from the world. Reports could be customized for your exact needs that suit your business. Our Contact Center Solutions help businesses meet and exceed the service level expectations of their customers while enjoying employee productivity and controlling operational costs. Regardless of whether you possess a large contact center with multiple sites, or are simply just searching for a more effective means of sharing calls amongst an organization, Vector Kenya has the solutions you need to manage and grow your business.