Contact Center Solutions Kenya
Vector Kenya offers contact center solutions that are easy to deploy, integrate, and scale. Our Contact Center solution and call center connect your business to your customers like never before. Your agents get the data and features needed to deliver professional, effective service, while your customers enjoy better communication and faster response times. A contact center is also known as a customer interaction center, is a central part of a business from where all customer contacts are managed. The contact center typically includes one or two call centers but might include other kinds of customer contact at the same time, including e-mail newsletters, Website inquiries and chats, and also the assortment of information from customers during in-store purchasing. A contact center is usually a part of an enterprise’s overall customer relationship management. A contact center would typically be provided with special software that will allow contact details to become routed to appropriate people, contacts being tracked, information to be gathered. The contact center for a business is regarded as an essential element in multichannel marketing.Our solutions provide platform for Inbound/ Outbound/ Blended Contact Center.
Our contact center solutions redefine how a traditional contact center works together with the effective use of VoIP technology and traditional service provider lines. Users get the many features of advance contact centers and even more for a much lower price point of view. With completely web-based management, you can operate your contact center from anywhere from the world. Reports could be customized for your exact needs that suit your business. Our Contact Center Solutions help businesses meet and exceed the service level expectations of their customers while enjoying employee productivity and controlling operational costs. Regardless of whether you possess a large contact center with multiple sites, or are simply just searching for a more effective means of sharing calls amongst an organization, Vector Kenya has the solutions you need to manage and grow your business.
Our Contact Center Solution Features
Our Contact Center Solutions include several features to manage your contact center effectively. Our Solution designed to understand what is happening with calls and spot trends over time to ensure efficient operations. We help you build your contact center tasked with managing calls with the tools they need to deliver efficient and effective service to their customers.
- Caller ID Routing for Privileged customers
- DID (Called Number) wise routing to process. Call Queuing and Call waiting
- Skill-based ACD (Automatic Call Distribution)
- Call Queuing, Queue waiting for a message, Queue Overflow
- Call Routing to Scheduler, Voice Mail, External Number, and IVR.
- Number Masking
- Comprehensive reporting
- User Configurable IVRS and CRM
- Call Holding, Incoming Call Beep, Call Conference, Call Transfer, Call Barge-In, and much more.
Insufficient system flexibility pushes companies toward delivering the same style of client service, even though they already know that differentiated services are the best for clients as well as for company revenues. The rigidity of legacy contact center solutions also works against business agility, impeding the organization’s capacity to react to alterations in the marketplace quickly. We can design your contact center based on the individual preferences of your consumers and across every engagement point on the customer journey.
Our Contact center solutions built to be both scalable and feature rich and meets the growing demands of today’s business conditions. We’ve communication products to support all the communication methods. Our Contact Center solution in Kenya deliver maximum deployment flexibility and all business niches or personalized requirements.Contact Vector Kenya today for your Office Contact center planning and implementation in Kenya. We cover entire all of Kenya including Eldoret, Mombasa, Nakuru, Nyeri and Murang’a.